Prior to the online pre-registration services SPACE YOGA will render, We have collected students’ most frequently asked questions into below section. If you cannot find the proper answers you are looking for, please contact our An-Ho Studio at 02.2773.8108 and/or Tien-Mu Studio at 02.2877.2108.
Q1. How do you login and start booking online?
Ans:
When logging in the system for the first time, you must create own username and password beforeusing the online reservation service. Simply click on the "New Users: Sign-up!" link located on the top right-hand corner of the main screen and follow each step as outlined. Please be sure to have your SPACE YOGA card number on hand as you will be required to provide this information during the registration process.
Q2. How do you find the class you wish to sign up for and make reservation on the Class Schedules page
Ans:
Go to the "classes" tab located on the top right-hand index of the scheduling window. Make sure you have chosen the correct studio location from the drop-down menu to view the class schedule for that particular studio. Use the date index located on the top left menu bar to search for the day and class you wish to attend and click on the “Sign up now!” to pre-register the class.
Q3. How can you view what classes you've pre-registered and waitlisted?
Ans:
Click on any of the green "registered" tab. This opens the “my schedule” window displaying your current schedule for the next two weeks. To view your current waitlist situation for classes, click on the "my waitlist" link.
Q4. What if the class you wish to sign up for is full?
Ans:
If the class you are trying to book online is full, an option to be added to “mywaitlist” is displayed, showing your current position on the waiting list. You will receive a confirmation call from our front desk service staff once a space is available. In addition, you are welcome to call the studio to reconfirm their pre-registration.
Q5:How do you cancel a class you've already pre-registered?
Ans:
Click on any of the green "registered" tab to open “my schedule” displaying your current schedules. Click on the "cancel" link to the right of the class you wish to cancel. (If a student’s class cancellation is made less than 2 hours before the class, a “late cancel” mark will be labeled).
Q6: What if you forget your username and/or password?
Ans:
Click on the "Returning Users: Forgot your login?" link located on the top right-hand corner of the main screen. Click “enter” and fill in:
- SPACE YOGA card number after the “First Name” column;
- Name in full after the “Last Name” column;
- Correct email address after the “email” column;
Should the above information matched the personal details that we have saved inside your account, the system will send an email containing username and password to the email address you registered within one working day.
If you failed to complete the correct data requested, you should then apply for the password change at the service counter while attending a class.
Q7: What if you wish to change your login password?
Ans:
Please apply for the password change at the service counter while attending a class.
Reservation & Cancelation Policy:
- If the class you are trying to book is full, an option to be added to our waitlist is displayed, showing your current position on the waiting list. You will receive a confirmation email once a space is available. In addition, you are welcome to call the studio to make or reconfirm your pre-registration.
- Online pre-registration for classes can only be made from up to 5 days to 2 hours prior to the date/time of the class.
- Please give 2 hours’ advanced notice if you cannot attend the pre-registered class so that we can release your registered space to waitlisted students.
- Students should arrive at least 20 minutes prior to the class and be in the practice room 10 minutes before the class begins. Late students will not be admitted into class.
- If you have 5 or more cumulative late cancellations and/or no-shows over any calendar month, your pre-registration privileges will be revoked next calendar month for weekday evening classes (after 5pm) and weekend classes. Students with revoked privileges can only sign up for classes in-person during restricted time period and only up to 2 hours before class.
